Understanding Primary Care
When you are new to the UK, understanding how to see a doctor can be confusing. You might hear the words "Primary Care." Think of Primary Care as your first stop and main partner for all your health needs; the everyday healthcare you use to stay well, long before you ever need to go to a hospital.
What is Primary Care?
It is the team of healthcare workers right in your local neighbourhood. This team usually includes family doctors (called GPs, or General Practitioners), nurses, and pharmacists. They are there to help you with almost any health issue, such as:
- Feeling unwell (like having a bad cough, a fever, or strange pains).
- Managing long-term health issues or worry.
- Getting routine health checks, vaccinations, or prescriptions for medicine.
How does it work?
- Your first stop: except for life-threatening emergencies, you always contact your Primary Care team (your GP surgery) first when you are sick.
- The guide: the local doctor will listen to you and treat most health problems. If your problem is complicated and needs a special expert, your Primary Care doctor will connect you to the right hospital specialist.
- Free to use: in the UK, registering with a local GP and seeing a doctor is free. You do not need to pay to talk to them.
What if I don't speak English well?
Do not worry. You can ask for a free interpreter when you book an appointment. The medical team will arrange for someone to speak with you in your own language, so you can explain exactly how you feel.
In a genuine emergency
Primary Care is always your first stop for everyday health needs; but if a situation is dangerous or life-threatening, don't wait for a GP appointment.
Call 999 for an ambulance if someone's life is at risk; for example, severe difficulty breathing, chest pain, heavy bleeding, or loss of consciousness.
Call 111 (free, day or night) if you need urgent medical help or advice but it isn't a life-threatening emergency, and you can't wait for your GP.
Key things to remember
- Primary Care = your local, everyday health team.
- Always go here first, unless it is a dangerous emergency; then call 999.
- For urgent help that can't wait for a GP appointment, call 111.
- It is completely free and confidential. They are here to help you stay safe and well.
